Refunds, Cancellation & Delivery
Effective 2 September 2026The doorway out is the same size as the doorway in.
Delivery
SOMTELOS is delivered digitally. Your plan activates the moment our payment ledger confirms the payment — typically under a minute. Activation is server-authoritative: if a payment is captured but your plan has not activated within 24 hours, write to us with the invoice id from your billing page; no payment can be lost.
Auto-renewal
Annual plans renew automatically. You will receive advance notice before every renewal charge, in line with RBI’s rules for recurring payments.
Cancellation
You may cancel your own personal plan at any time from Billing; an organisation’s plan is cancelled by its administrator. Either way, cancellation takes effect at the end of the paid period — access continues until then.
Cancel anytime from your billing page — two taps, never one. Cancellation takes effect at the end of the paid period, and your access continues until then.
Refunds
We refund in full: duplicate charges, charges made after your cancellation took effect, and payments captured without activation. Refunds go to the original payment method within 5–7 business days. Otherwise, annual fees are non-refundable once the paid period has begun.
To request a refund, write to admin@thesomfin.com with the invoice id from your billing page.